User Satisfaction Survey 2012

Rwanda, 2012

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Reference ID

rwa-nisr-russ-2012-v1

Producer(s)

National Institute of Statistics of Rwanda

Metadata

Documentation in PDF DDI/XML JSON

Created on

May 21, 2015

Last modified

May 21, 2015

Page views

493146

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66762

Identification

Survey ID number

rwa-nisr-russ-2012-v1

Title

User Satisfaction Survey 2012

Abbreviation or Acronym

USS 2012

Country

Name	Country code
Rwanda	rwa

Study type

Statistical Info. & Monitoring Prog. [hh/simpoc]

Abstract

The National Institute of Statistics of Rwanda conducted a user satisfaction survey to understand where from and how the users access official statistics, their purpose while searching for official statistics and at what extent the available statistics help them to achieve their objectives. At the same time, the users were requested to share their views and opinions in regard with the timeliness, the quality and the dissemination of official statistics.

The production of such costly information is justified unless it is used for evidence based decision making and for measuring the impact of Government policies, programs and projects. To this end, the focus is shifted from producers to users of statistics. Therefore, it is important to assess on a regular basis to what extent the National Strategy for the Development of Statistics (NSDS) outputs are meeting the needs of users and evaluate the level of use of official statistics for policy formulation and decision making in the Rwandan society.
The objectives of User Satisfaction Survey were:

To assess the extent to which official statistics are being used for informed policy and decision making and informed discussion and debate;
To gauge to what extent official statistics satisfy the most urgent needs of the users at the time of the survey;
To determine how easy or difficult it is to access official statistics and their metadata
To monitor changes in supply, quality, use and perceptions of official statistics over the life span of the project.

Kind of Data

Sample survey data [ssd]

Unit of Analysis

The user satisfaction survey was administrated to the individuals working in the institutions categorized in the following six major unity of analysis:

Public sector including Central and Local Governments and other institutions,
Private sector entities such as companies and corporations, enterprises, the Private Sector Federation and its chambers excluding media, press, research and education institutions,
Public and private Media group comprising newspapers, radios and television and the High Media Council ,
Civil society includes international NGOs, local NGOs, churches or religious associations and political parties and trade unions,
International and regional organizations and diplomatic missions and
Education sector comprises public and private higher learning institutions (HLIs), public and private research institutions.

Version

Version Description

Edited, anonymous dataset for public distribution.

Version Date

2012-09

Scope

Notes

The themes covered during the user satisfaction survey include: Data utility,Type of data,Data producer,Availability of data,Relevant sources of data,Data accuracy,Frequency of the publication and Dissemination methodology.

Keywords

User Satisfaction Survey User Satisfaction Survey

Coverage

Geographic Coverage

National coverage

Universe

The Rwanda User Satisfaction Survey was conducted among users of official statistics from the Government and other public institutions, private sector, civil society, international organizations, press and media, research and higher learning institutions.

Producers and sponsors

Primary investigators

Name	Affiliation
National Institute of Statistics of Rwanda	Ministry of Finance and Economic Planning

Funding Agency/Sponsor

Name	Abbreviation	Role
World Bank	WB	Financial assistance
United Nations Development Programme	UNDP	Financial assistance
Department for International Development	DFID	Financial assistance
European Union	EU	Financial assistance

Other Identifications/Acknowledgments

Name	Role
Dr. LYAMBABAJE Alexandre	Consultant

Sampling

Sampling Procedure

The sample size was calculated for each group (Government and other public institutions, private sector, civil society, international organizations, press and media, research and higher learning institutions). Since several indicators were estimated, it has been assumed that the percentage to estimate was close to 50% and the study was descriptive. Hence, for a confidence level of 0.95, a tolerated absolute margin of error of 0.10 and ignoring the correction for finite population, the sample size became n = 96 for each group. The terms of reference stipulates that for large institutions, it is advisable to select more than one respondent hence implying the presence of intra-cluster correlation. To cater for such design effect, the sample size was increased by a coefficient of 1.5. Moreover, since the non-response rate is quite high in these studies, the sample the sample size was increased by an additional 20%. The final sample size for each of the 6 groups became 173 respondents.
For Government and Private Institutions and international organizations, the list of respondents was elaborated using organizational charts of the institutions and limiting the target people to those who are in decision making positions. Institutions for which the organization chart was not accessible, only one participant has been considered for the study and the head of the institution or his/her deputy has been interviewed.
Regarding the media group, apart from Media High council and Rwanda Broadcasting Agency where several possible respondents were considered, two people namely the Chief Editor and the Publishing Director were considered.
For education sector, a comprehensive list of professors, lecturers and researchers was developed. And for research institutions, participants were limited to Senior research fellow, Heads of division and senior researchers.

Deviations from the Sample Design

Since the non-response rate is quite high in this kind of study, the sample size was increased by an additional 20%.

Response Rate

Out of 552 distributed questionnaires, 319 (58%) questionnaires were filled and retrieved. The retrieved questionnaires by clusters were as follow:

      - Out of 336 distributed questionnaires for Government institution190 (57%) were filled and retrieved

      - Out of 81 distributed questionnaires in International Organizations 31(38%) were filled and retrieved

      - Out of 37 distributed questionnaires in Education and Research institutions 27(73%) were filled and retrieved

      - Out of 35 distributed questionnaires in Private Sector institutions 20 (57%) were filled and retrieved

      - Out of 46 distributed questionnaires in Civil Society institutions 37(80%) were filled and retrieved

      - Out of 17 distributed questionnaires in Media institutions 14(82%) were filled and retrieved

Survey instrument

Questionnaires

The questionnaire was developed in English and then translated into French for French-speaking interviewees.

Methodology notes

A double data entry was adopted and used to detect and fix data entry errors.

Data collection

Dates of Data Collection

Start	End
2012-07	2012-09

Mode of data collection

Mail Questionnaire [mail]

Data Collectors

Name	Affiliation	Abbreviation
National Institute of Statistics of Rwanda	Ministry of Finance and Economic Planning	NISR

Supervision

Fifteen data collectors assisted by a team of supervisors selected according to their experience were responsible for distributing and collecting questionnaires to/from sampled institutions. They were also responsible for following up with targeted interviewers on filling questionnaires distributed in due course.

Data Collection Notes

A team of data collectors and supervisors selected according to their experience and their ability to interview senior officials have been recruited. A 4 days training including a pre-test of the questionnaire have been done.

The pre-test of data collection instruments (questionnaire) took place in institutions based in Kigali on potential users of statistics. Prior to the start of data collection, the study team sent a letter of the Director General of NISR to identified respondents to inform them about the study and seek their collabolation in this regard. The questionnaire was developed in English and then translated in French for French-speaking interviewees.

Whenever the respondent could not fill the questionnaire immediately, the enumerator requested for the phone number of a respondent and his/her assistant/ secretary's, to be able to call back and check if the questionnaire was filled so as to collect it. Questionnaires were checked for errors before their submission for data entry.

Data processing

Data Editing

For data entry and data processing SPSS and Cs-Pro have been used.

Data appraisal

Estimates of Sampling Error

For a confidence level of 0.95, a tolerated absolute margin of error of 0.10 and ignoring the correction for finite population, the sample size became n = 96 for each group. The terms of reference stipulates that for large institutions, it is advisable to select more than one respondent hence implying the presence of intra-cluster correlation. To cater for such design effect, the sample size was increased by a coefficient of 1.5. Moreover, since the non-response rate is quite high in these studies, the sample the sample size was increased by an additional 20%.

Data Access

Access authority

Name	Affiliation	URL	Email
National Institute of Statistics of Rwanda	Ministry of Finance Economic Planning	www.statistics.gov.rw	info@statistics.gov.rw

Confidentiality

Is signing of a confidentiality declaration required?	Confidentiality declaration text
yes	By accepting the term of conditions of Microdata access,the user agrees to respect the confidentiality while downloading the microdata set.

Access conditions

This is Public use files, accessible to all.

Citation requirements

National Institute of Statistics of Rwanda.Rwanda User Satisfaction Survey 2012 [dataset]. Version1.Kigali:NISR,2012.

Disclaimer and copyrights

Contacts

Name	Affiliation	Email	URL
Public Relation and Communication Officer	National Institute of Statistics of Rwanda	info@statistics.gov.rw	www.statistics.gov.rw

Metadata production

DDI Document ID

ddi-rwa-nisr-russ-2012-v1

Producers

Name	Abbreviation	Affiliation	Role
National Institute of Statistics of Rwanda	NISR	Ministry of Finance and Economic Planning	Study description

Date of Metadata Production

2015-03-26

Metadata version

DDI Document version

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